Last Updated: September 5, 2026

Welcome to PETXIMA. These Terms of Service govern your use of the PETXIMA website and your purchase of products from our online store.

By accessing or using our website, placing an order, or purchasing products from PETXIMA, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.

Please review these terms carefully before placing an order.

1. About PETXIMA

PETXIMA is an online pet essentials store serving customers in the United States.

Our website offers products intended for everyday pet care, play, comfort, safety, and related needs.

Business Information:

PETXIMA
8375 Sultana Ave, Unit 2
Fontana, California 92335
United States

Email: support@petxima.com
Phone: +1 (626) 999-0114

2. Use of Our Website

You agree to use the PETXIMA website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful activities
• Attempt to gain unauthorized access to our website or systems
• Interfere with the operation or security of the website
• Copy, reproduce, or misuse our website content without permission
• Submit false, misleading, or unauthorized information
• Use our website in a way that could harm PETXIMA, our customers, or other users

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and other product information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

• Screen or device settings
• Product photography and lighting
• Manufacturer or supplier updates
• Product packaging changes
• Availability or specification changes

Product images are provided to represent the products as accurately as reasonably possible.

If a significant error is identified in product information, we may correct the information and, where appropriate, contact affected customers regarding their order.

4. Product Availability

Products displayed on our website are subject to availability.

We may update product availability, discontinue products, or limit quantities when necessary.

If a product becomes unavailable after an order has been placed, we may contact you regarding available options, which may include a suitable alternative or a refund where applicable.

5. Pricing and Product Changes

Prices displayed on PETXIMA are shown in U.S. dollars unless otherwise stated.

We reserve the right to update product prices, descriptions, specifications, and availability at any time.

Changes will not affect an order that has already been accepted and confirmed, except where an obvious pricing or listing error needs to be addressed.

If an obvious error affects your order, we may contact you before fulfillment to discuss the available options.

6. Orders and Acceptance

When you place an order through PETXIMA, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been fully processed or shipped.

We reserve the right to cancel or decline an order when reasonably necessary, including in situations involving:

• Product availability issues
• Incorrect pricing or product information
• Suspected fraudulent activity
• Incorrect or incomplete customer information
• Shipping restrictions
• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been received, any applicable refund will be processed to the original payment method.

7. Payment

Orders must be paid using an available payment method presented during checkout.

Payment processing may be handled by third-party payment providers. Your payment information may therefore be subject to the terms and privacy practices of the applicable payment provider.

We may use reasonable measures to help prevent unauthorized or fraudulent transactions.

An order may not be processed until the applicable payment authorization has been successfully completed.

8. Shipping and Delivery

PETXIMA currently ships to United States addresses only.

We offer free standard shipping on all U.S. orders.

Orders are generally processed within 1–3 business days.

Our current estimated total delivery timeframe is 7–12 business days, including processing and transit time.

Delivery estimates are provided for guidance and are not guaranteed. Actual delivery times may vary due to factors such as carrier operations, destination, weather, holidays, peak periods, or circumstances outside our reasonable control.

For complete information, please review our Shipping Policy.

9. Order Tracking

Once an order has been shipped, tracking information may become available.

Customers can use the PETXIMA Track Your Order page to check their shipment status using the required order information.

Tracking information may take some time to appear or update after an order has been shipped.

10. Returns and Refunds

We want customers to have a clear understanding of our return and refund process.

Eligible products may generally be returned within 30 days of delivery, subject to the requirements and exclusions described in our Return & Refund Policy.

For complete information regarding:

• Return eligibility
• Damaged or defective products
• Incorrect orders
• Change-of-mind returns
• Return shipping
• Refunds
• Cancellations

please review our Return & Refund Policy before requesting a return.

11. Order Cancellations

Customers may request cancellation within 24 hours of placing an order, provided the order has not already entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is unavailable, the customer may request a return after delivery according to our Return & Refund Policy.

12. Third-Party Services

PETXIMA may use third-party services to support website functionality, payment processing, order fulfillment, shipping, tracking, analytics, or other business operations.

Third-party services may have their own terms and privacy policies.

PETXIMA is not responsible for the independent policies, practices, or availability of third-party services.

13. Intellectual Property

Unless otherwise stated, the PETXIMA website and its content—including text, graphics, logos, product content, design elements, and other materials—are owned by or used by PETXIMA with appropriate rights.

You may not reproduce, modify, distribute, publish, copy, or commercially exploit PETXIMA content without prior written permission, except where permitted by applicable law.

14. Website Accuracy and Availability

We work to keep our website information accurate and our services available.

However, we do not guarantee that:

• The website will always be available without interruption
• Every piece of website information will always be completely error-free
• Product availability will remain unchanged
• Technical issues will never occur

We may update, modify, suspend, or discontinue portions of the website when reasonably necessary.

15. Limitation of Liability

To the extent permitted by applicable law, PETXIMA will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including certain carrier delays, service interruptions, technical failures, or third-party service issues.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, or reasonable expenses arising from your misuse of the website, violation of these Terms, or violation of applicable laws or third-party rights.

17. Changes to These Terms

PETXIMA may update these Terms of Service from time to time to reflect changes to our website, products, services, or applicable requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by applicable laws of the United States and the State of California, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Nothing in these Terms limits any mandatory consumer rights or protections that may apply to you under applicable law.

19. Contact Us

If you have questions regarding these Terms of Service, your order, or our website, please contact us:

PETXIMA
Address: 8375 Sultana Ave, Unit 2, Fontana, California 92335, United States
Email: support@petxima.com
Phone: +1 (626) 999-0114