Last Updated: September 5, 2026

At PETXIMA, we want your checkout experience to be simple, secure, and transparent. This Payment Policy explains how payments are handled when you place an order through our website.

By placing an order with PETXIMA, you agree to the payment practices described below.

1. Accepted Payment Methods

PETXIMA accepts the payment methods made available during checkout.

Depending on availability, these may include:

• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club
• Shop Pay
• Other payment options displayed at checkout

The payment methods available to you may vary depending on your location, device, payment provider, and Shopify checkout settings.

Only payment methods actually available during checkout should be considered accepted by PETXIMA.

2. Currency

All PETXIMA product prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Your payment provider or financial institution may apply currency conversion fees or other charges if applicable.

3. Payment Processing

When you place an order, your payment is processed through the applicable payment service available at checkout.

Payment authorization may be required before your order can be processed.

An order may be placed on hold, declined, or canceled if payment authorization cannot be successfully completed.

4. Payment Security

PETXIMA takes reasonable measures to help protect payment and transaction information.

Payment information may be processed by third-party payment providers that maintain their own security practices, terms, and privacy policies.

PETXIMA does not directly store complete payment card details on its website. Customers should review the applicable payment provider’s policies for additional information about payment processing.

5. Order Confirmation

After successfully placing an order, you may receive an order confirmation by email.

Your confirmation may include:

• Order number
• Products purchased
• Order total
• Shipping information
• Customer information
• Other relevant order details

Please review your confirmation carefully and contact us as soon as possible if you notice an error.

6. Failed or Declined Payments

If your payment is declined or cannot be authorized, your order may not be completed.

You may need to:

• Verify your billing information
• Confirm that your payment method is valid
• Contact your payment provider
• Try another available payment method

PETXIMA does not control decisions made by third-party financial institutions or payment providers regarding payment authorization.

7. Billing Information

You are responsible for providing accurate and complete billing and payment information when placing an order.

Incorrect information may result in payment delays, order processing issues, or cancellation.

If you notice an error in your billing information after placing an order, please contact us as soon as possible.

8. Taxes

Applicable taxes may be calculated and displayed during checkout based on the order and applicable requirements.

The final amount payable will be shown before you complete your purchase.

9. Pricing Errors

PETXIMA makes reasonable efforts to display accurate prices and product information.

If an obvious pricing or listing error affects an order, we may contact you before processing the order to discuss the available options.

If an affected order is canceled after payment has been received, any applicable refund will be issued to the original payment method.

10. Fraud Prevention

To help protect our customers and business, PETXIMA may review transactions for potential fraud, unauthorized activity, or unusual payment activity.

We may delay, decline, or cancel an order when reasonably necessary to protect against suspected fraudulent or unauthorized transactions.

11. Refunds

Approved refunds are handled according to our Return & Refund Policy.

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

12. Contact Us

If you have questions about payment, billing, or an order, please contact us:

PETXIMA
8375 Sultana Ave, Unit 2
Fontana, California 92335
United States

Email: support@petxima.com
Phone: +1 (626) 999-0114