Shipping Policy
Last Updated: September 23, 2026
At PETXIMA, we are committed to providing a clear and reliable shopping experience for our customers. We currently ship orders exclusively within the United States and offer free standard shipping on eligible orders.
1. Shipping Area
PETXIMA currently ships exclusively to customers within the United States (USA).
We do not currently offer international shipping or ship to destinations outside the United States.
2. Order Processing & Cut-Off Time
Orders are generally processed within 1–3 business days after the order is placed.
During processing, we prepare your order and complete the necessary order and packaging checks before it is handed over to our shipping partners.
Order Cut-Off Time
Orders placed before 5:00 PM Pacific Time (PT) will generally begin processing on the same business day.
Orders placed after 5:00 PM Pacific Time (PT) will generally begin processing on the next business day.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Once your order has been processed and shipped, it will be handed over to our shipping partners for delivery.
3. Shipping Costs
PETXIMA offers free standard shipping on eligible orders shipped within the United States.
No standard shipping charge will be added to eligible orders at checkout.
If any special shipping charge applies to a particular product or order, the applicable charge will be clearly displayed before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.
Tracking information may take some time to become active after the package has been handed over to the shipping carrier.
You can use the tracking information provided in your shipping confirmation email to follow the progress of your shipment.
If you do not receive your shipping confirmation email or tracking information, please contact PETXIMA Customer Support.
Email: support@petxima.com
Phone: +1 (626) 999-0114
5. Estimated Shipping Times
PETXIMA currently ships within the United States.
Our estimated delivery timeframe is:
United States: 8–15 business days
This estimated timeframe includes:
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Order processing: 1–3 business days
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Shipping transit: 7–12 business days
Please note that these are estimated delivery times and are not guaranteed.
Delivery may take longer in certain circumstances, including severe weather, carrier delays, holidays, high shipping volumes, or other circumstances beyond our reasonable control.
6. Where Do We Ship From?
PETXIMA works with trusted fulfillment partners and warehouses to process and ship orders to customers throughout the United States.
Depending on the product and fulfillment location, orders may be shipped from different warehouses or fulfillment locations.
If an order contains multiple products, some items may occasionally be shipped in separate packages and may arrive at different times.
7. Customs, Duties & Additional Fees
PETXIMA currently ships to customers within the United States only.
For standard domestic U.S. orders, customers are not expected to pay international customs duties or import fees associated with cross-border delivery.
If any additional charge applies to a specific order for reasons outside our standard shipping service, we will provide the relevant information before the order is completed whenever applicable.
8. Shipping Address
Please make sure your shipping address is accurate and complete when placing your order.
PETXIMA is not responsible for delays or additional costs resulting from an incorrect or incomplete shipping address provided by the customer.
If you need to correct your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made after an order has entered processing or shipment.
9. Shipping Delays
Although we work with fulfillment and shipping partners to provide reliable delivery, delays may occasionally occur.
Possible causes include:
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Severe weather
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Carrier delays
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U.S. holidays
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High order volumes
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Incorrect or incomplete delivery information
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Other circumstances beyond our reasonable control
If a shipment is delayed, we will do our best to assist you with available tracking information.
10. Delivery Issues
If your tracking information shows that your order was delivered but you cannot locate the package, please first check around your delivery location and with household members or neighbors.
If you still cannot locate your package, contact PETXIMA Customer Support and provide your order number and tracking information so we can assist you.
If your package arrives damaged, defective, or contains an incorrect item, please contact us according to our Return & Refund Policy.
11. Need Help?
If you have any questions about your order, shipping, tracking information, delivery status, or this Shipping Policy, our Customer Support team is here to help.
PETXIMA Customer Support
Email: support@petxima.com
Phone: +1 (626) 999-0114
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
We will do our best to assist you with your order and shipping-related questions.
12. Business Information
PETXIMA
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
Customer Support:
Email: support@petxima.com
Phone: +1 (626) 999-0114
We are happy to assist with questions about your order or delivery.