Last Updated: September 5, 2026

At PETXIMA, we want your order to arrive smoothly and on time. This Shipping Policy explains where we ship, how orders are processed, and what you can expect after placing an order.

1. Shipping Destinations

We currently ship to addresses within the United States only.

At this time, we do not offer shipping to international destinations.

2. Free Shipping

We offer free standard shipping on all U.S. orders.

There are no standard shipping charges added to eligible U.S. orders at checkout.

3. Order Processing

Orders are typically processed within 1–3 business days after the order is placed.

Processing includes preparing your order for shipment and handing it over to the shipping carrier.

Please note that processing time is separate from delivery time.

4. Estimated Delivery Time

After processing, your order will be shipped to your delivery address.

Estimated total delivery time: 7–12 business days

This estimate includes order processing and transit time.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the product, shipping carrier, destination, weather, holidays, and other circumstances outside our reasonable control.

Product-specific shipping information may vary. Where applicable, the estimated delivery information shown on the product page will apply.

5. Order Tracking

Once your order has been shipped, tracking information will become available when provided by the shipping carrier.

You can use our Track Your Order page to check your order status using your order number.

If your tracking information does not appear immediately, please allow some time for the carrier's tracking system to update.

6. Shipping Address

Please make sure your shipping address is complete and accurate when placing your order.

If you need to correct your shipping address, contact us as soon as possible at support@petxima.com.

We will do our best to update the address if your order has not yet entered processing or shipment. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

7. Delayed Deliveries

While we work to provide accurate delivery estimates, delays can occasionally occur due to circumstances such as:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Incorrect or incomplete address information
• Other circumstances outside our reasonable control

If your order has not arrived within the estimated delivery timeframe, please contact us so we can help review the shipment status.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or has an unexpected delivery issue, please contact us at support@petxima.com with your order number and relevant details.

For damaged items, please provide clear photos or videos of the product and packaging when requested. We will review the situation and work with you toward an appropriate resolution under our Return & Refund Policy.

9. Multiple Shipments

Depending on product availability and fulfillment, items from the same order may occasionally be shipped in separate packages.

If this happens, you may receive separate tracking information for each shipment.

10. Contact Us

If you have questions about shipping or your order, please contact PETXIMA Customer Support:

PETXIMA
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Email: support@petxima.com
Phone: +1 (626) 999-0114

We are happy to assist with questions about your order or delivery.