Refund Policy
PETXIMA β Final Return & Refund Policy
Last Updated: September 23, 2026
At PETXIMA, we want you to be satisfied with your purchase. We accept eligible returns within 30 days of delivery, subject to the conditions below.
1. Return Eligibility
To be eligible for a return:
- You must request a return within 30 days of delivery.
- The product must be unused, unwashed, and undamaged.
- The product should be returned with its original packaging, labels, and included accessories, when applicable.
- You must provide your order number and the reason for the return.
- Returns must be authorized by PETXIMA before being sent back.
2. How to Request a Return
To request a return, contact us at:
Email: support@petxima.com
Phone: +1 (626) 999-0114
Please provide:
- Order number
- Product name
- Reason for the return
- Clear photos or videos, when applicable
Our support team will review your request and provide return instructions.
Please do not send a product to our return address before receiving authorization from PETXIMA.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Provide your order number and clear photos or videos showing the issue. After reviewing the situation, PETXIMA may provide a replacement, refund, exchange, or another appropriate resolution depending on the circumstances and product availability.
For eligible damaged, defective, or incorrect items, PETXIMA will review the appropriate return shipping arrangement with you.
4. Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product meets our return eligibility requirements.
For change-of-mind returns, the customer is responsible for the return shipping cost.
5. Order Cancellation
You may request cancellation within 24 hours of placing your order, provided the order has not already entered processing or shipment.
Once an order has been processed or shipped, cancellation cannot be guaranteed. After delivery, you may request a return if the product is eligible under this policy.
6. Refunds
Once an authorized return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method.
PETXIMA will process approved refunds within 10 business days after the returned item has been received and inspected.
Your bank, credit card company, or payment provider may require additional time to make the funds available.
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank or card account.
- Contact your payment provider.
- If you still have not received the refund, contact us at support@petxima.com.
8. Non-Returnable Products
Certain products may be non-returnable due to hygiene, health, safety, or product-specific requirements.
If a product has a specific return restriction, the applicable information will be stated on the product page or communicated before purchase.
9. Exchanges & Replacements
Eligible exchanges may be requested within 30 days of delivery, subject to the return conditions and product availability.
We do not guarantee that every product will be available for exchange.
For damaged, defective, or incorrect items, PETXIMA may offer a replacement, refund, exchange, or another appropriate resolution depending on the circumstances and product availability.
10. Return Shipping
- For change-of-mind returns, the customer is responsible for return shipping costs.
- For damaged, defective, or incorrect items, PETXIMA will review the appropriate return shipping arrangement.
- Please do not return any item without receiving return authorization and instructions from PETXIMA.
11. Return Address
PETXIMA
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States
Email: support@petxima.com
Phone: +1 (626) 999-0114
12. Questions
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@petxima.com
Phone: +1 (626) 999-0114