Last Updated: September 5, 2026

At PETXIMA, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return it within 30 days of delivery, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

• Your return request must be submitted within 30 days of the delivery date.
• The item must be unused, unwashed, and undamaged.
• The product should be returned in its original packaging, with any original labels or included accessories.
• You must provide your order number and the reason for your return.
• Returns must be authorized by our Customer Support team before the item is sent back.

We may be unable to accept items that do not meet these conditions.

2. How to Request a Return

Please contact us at support@petxima.com before sending any item back.

Include:

• Your order number
• The product you wish to return
• The reason for the return
• Photos or videos when relevant, especially for damaged, defective, or incorrect items

Our Customer Support team will review your request and provide return instructions if your request is approved.

Please do not send a return to our address before receiving return authorization from PETXIMA.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

To help us resolve the issue quickly, please provide your order number and clear photos or videos of the product and packaging.

After reviewing the issue, we may offer an appropriate resolution, such as a replacement or refund.

For an item that arrived damaged, defective, or incorrect, PETXIMA will review the return shipping arrangement with you.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the item meets our return conditions.

For eligible change-of-mind returns, return shipping costs are the customer's responsibility.

5. Order Cancellation

You may request cancellation within 24 hours of placing your order, provided the order has not yet entered processing or shipment.

If the order has already been processed or shipped, we cannot guarantee cancellation. Once the order is delivered, you may request a return if the purchase meets our return requirements.

6. Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

7. Late or Missing Refunds

If your refund has been approved but has not appeared in your account, please:

1. Check your bank or card account again.
2. Contact your payment provider or card issuer.
3. If you still cannot locate the refund, contact us at support@petxima.com.

We will be happy to help you check the status of your refund.

8. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, health, safety, or other product-specific considerations.

Where applicable, any product-specific return restrictions will be clearly stated on the relevant product page.

9. Exchanges & Replacements

We do not guarantee direct exchanges for every product.

For damaged, defective, or incorrect items, we will review the situation and may offer a replacement, refund, or another appropriate resolution, depending on the circumstances and product availability.

10. Return Address

PETXIMA
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Customer Support:
Email: support@petxima.com
Phone: +1 (626) 999-0114

11. Questions About Returns?

If you have any questions about our Return & Refund Policy, please contact us:

PETXIMA Customer Support
support@petxima.com
+1 (626) 999-0114