Privacy Policy

Last Updated: September 23, 2026

PETXIMA operates this store and website, including related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”). PETXIMA is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact Information: Your name, billing address, shipping address, phone number, and email address.

• Financial Information: Payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related information.

• Account Information: Username, password, security questions, preferences, and settings, where applicable.

• Transaction Information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications: Information you provide when communicating with us, including customer support inquiries.

• Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage Information: Information about how and when you interact with or navigate the Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you: When you create an account, use the Services, make a purchase, communicate with us, or otherwise provide information.

• Automatically through the Services: From your device when you visit or use our website, including through cookies and similar technologies.

• From Service Providers: From companies that provide technology, payment, fulfillment, analytics, customer support, or other services on our behalf.

• From Partners or Other Third Parties: Where permitted by applicable law.

3. How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We may use your personal information to:

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Process returns, refunds, or other transactions.

• Maintain and manage your account.

• Remember your preferences and items you are interested in.

• Send order and account-related notifications.

• Provide customer support.

• Improve and personalize your shopping experience.

• Recommend products or services that may be relevant to your activity.

Marketing and Advertising

Where permitted by applicable law and your preferences, we may use personal information for marketing and promotional purposes, including sending promotional communications by email or other available channels and showing advertisements for products or services on our Services or other websites.

Security and Fraud Prevention

We may use personal information to:

• Help secure your account and our Services.

• Authenticate accounts.

• Detect, investigate, and prevent suspected fraudulent, illegal, unsafe, or malicious activity.

• Protect our customers, business, and Services.

If you create an account, you are responsible for keeping your account credentials confidential.

Communicating With You

We may use your personal information to respond to inquiries, provide customer support, communicate about orders or accounts, and maintain our customer relationship.

Legal Reasons

We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, investigate potential violations, and protect our rights and the rights of our customers and others.

4. How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.

These circumstances may include:

• Service Providers: Shopify, payment processors, technology providers, analytics providers, customer support providers, cloud service providers, fulfillment partners, shipping providers, and other vendors that provide services on our behalf.

• Business and Marketing Partners: Where applicable, to provide marketing or advertising services in accordance with applicable law and their own privacy policies.

• At Your Direction or With Your Consent: When you request or authorize us to share information with a third party, such as when necessary to fulfill an order or use certain third-party features.

• Affiliates or Corporate Group: Where applicable.

• Business Transactions and Legal Requirements: In connection with a merger, acquisition, bankruptcy, sale of assets, legal process, government request, enforcement of applicable terms or policies, or protection of our Services, rights, customers, or others.

5. Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.

Information submitted through our Services may be transmitted to and shared with Shopify and certain third parties, including parties located in countries other than where you live, as necessary to provide and improve the Services.

Shopify may also process information relating to your interactions with our store and other merchants as part of certain Shopify features.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain privacy rights through the Shopify Privacy Portal.

6. Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you visit a website that is not operated or controlled by PETXIMA, we recommend reviewing that website’s privacy policy, security practices, and terms.

PETXIMA is not responsible for the privacy or security practices of third-party websites or platforms that we do not control.

7. Children's Data

The Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact information below so that we can review the request.

As of the effective date of this Privacy Policy, PETXIMA does not have actual knowledge that it “sells” or “shares,” as those terms may be defined under applicable privacy laws, the personal information of individuals under 16 years of age.

8. Security and Retention of Your Information

We take reasonable measures designed to help protect personal information.

However, no security system is completely secure or impenetrable, and we cannot guarantee absolute security.

The length of time we retain personal information depends on factors such as whether the information is needed to provide Services, maintain an account, complete transactions, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.

9. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

• Right to Access / Know: Request access to personal information we maintain about you.

• Right to Delete: Request deletion of personal information we maintain about you.

• Right to Correct: Request correction of inaccurate personal information.

• Right to Portability: Request a copy of certain personal information and, where applicable, request its transfer to another party.

• Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you live, you may have the right to opt out of certain processing considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws.

• Communication Preferences: You may unsubscribe from promotional emails by using the unsubscribe option included in those communications. We may still send non-promotional communications relating to your orders, account, or transactions.

These rights may not apply in every situation and may be subject to legal exceptions.

To exercise applicable privacy rights, contact us using the information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may also authorize another person to submit a request on your behalf.

We will respond to valid requests within the time required by applicable law.

10. Complaints

If you have concerns or complaints regarding how PETXIMA handles your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to appeal a decision or submit a complaint to the appropriate data protection or privacy authority.

11. International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

If personal information is transferred from the European Economic Area or the United Kingdom to a country that has not been determined to provide an adequate level of protection, we may rely on recognized transfer mechanisms, such as applicable Standard Contractual Clauses or other legally recognized safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we make changes, we will update the “Last Updated” date and publish the revised Privacy Policy on this website. We may provide additional notice where required by applicable law.

13. Contact PETXIMA

If you have questions about this Privacy Policy, our privacy practices, or applicable privacy rights, please contact us:

PETXIMA
Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States
Phone: +1 (626) 999-0114
Email: support@petxima.com