Last Updated: September 5, 2026

At PETXIMA, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or use our services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you may have regarding your information.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us, including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Information you provide when contacting customer support
• Information submitted through forms on our website

We may also automatically collect certain technical information when you browse our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Website interaction information
• Referring website or source

This information helps us operate, secure, and improve our website and services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Provide order and shipment updates
• Provide customer support
• Process returns, refunds, and other order-related requests
• Respond to questions and inquiries
• Improve our website, products, and customer experience
• Maintain website security and prevent fraudulent or unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted and where you have provided appropriate consent

We use personal information for legitimate business purposes related to operating and improving PETXIMA.

3. How We Share Your Information

We may share necessary information with trusted service providers that help us operate our business.

Depending on the service being used, these may include:

• E-commerce and website service providers
• Payment processing providers
• Order fulfillment and shipping providers
• Order tracking services
• Website analytics and technology providers
• Customer support service providers

These parties receive only the information reasonably necessary to provide their services.

We may also disclose information when required by law, legal process, court order, or to protect the rights, safety, and security of PETXIMA, our customers, or others.

We do not sell your personal information as a business practice.

4. Payment Information

When you place an order, payment information is processed through the applicable payment service provider.

PETXIMA does not need to directly handle or store your complete payment card details to process an order. Payment information may be handled by the payment provider according to its own privacy and security practices.

We recommend reviewing the privacy policy of the payment provider used during checkout for additional information about how payment information is handled.

5. Cookies and Similar Technologies

PETXIMA may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

• Maintaining essential website functionality
• Remembering preferences
• Understanding website traffic and usage
• Improving website performance
• Supporting relevant advertising or marketing activities where applicable

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Meet legal, tax, accounting, or regulatory obligations

When information is no longer reasonably required, it may be deleted or securely handled in accordance with applicable requirements.

8. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Ask questions about how your information is used
• Opt out of certain marketing communications

If you receive marketing emails from PETXIMA, you may unsubscribe using the unsubscribe option included in the communication.

To make a privacy-related request, please contact us using the information provided below.

9. Children's Privacy

PETXIMA's website and products are intended for a general audience and are not directed specifically toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, or platforms.

PETXIMA is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

PETXIMA
Address: 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States
Email: support@petxima.com
Phone: +1 (626) 999-0114